Ghosted us

We were told they would pick up our items today and didnt arrive. Told us today sorry we have no trucks. Very unprofessional.
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#2221407 Review #2221407 is a subjective opinion of poster.
Albuquerque, New Mexico
Cross Country Van Lines Moving Service
New Reviewer

Nightmare Move

I moved from NJ to AZ. I had a 1.5 BR Apt. I got a lot of estimates, and went with American Van Lines as they came recommended. UNFORTUNATELY, they subcontracted to CROSS COUNTRY VAN LINES. My original estimate of 2100$ went to 2600$, then to 3200$. That's before the weigh. And once your stuff is in the truck, they own your ***. I got a call that the cost would now be 4500$ after the weigh. I was insane and complained to both companies with no answer but that if I didn't pay, no stuff would be delivered. Then comes the good part. After three weeks, still no things. I call the company. They have lost the truck and driver. Then I get a call from a cell phone, that the amount due is $5500. I said NO WAY I AM GETTING A LAWYER. Guy hangs up and disappears. I went through both companies only to find out that moves are insured for 10 cents on teh dollar and you cannot claim at all for 120 days. Well, two weeks later I get a call, guy says "I am at your door with your things", it was late at night. And I wanted my things. So I paid them before they got away. Things were damaged and ripped. The movers hid most of the damage by placing things in certain ways. They also had repacked things in boxes for a net cost of 900$. Bottom line, AVOID CROSS COUNTRY and be very careful of the bigger companies subcontracting, as you lose total control. Load of ***
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#174995 Review #174995 is a subjective opinion of poster.
Fort Belvoir, Virginia

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